CJASPERCANDLELLC
Privacy Policy
Effective Date: October 12, 2022
Last Updated: October 12, 2026
1. Our Commitment to Your Privacy
CjasperCandlesLLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, purchase our handmade candles and body-care products, contact us by email, interact with us on social media, or otherwise communicate with our business.
We aim to handle your information responsibly and comply with applicable privacy and consumer protection laws.
2. Information We Collect
Depending on how you interact with CjasperCandlesLLC, we may collect the following information:
Personal information
- Your name, email address, telephone number, and mailing address.
- Billing and shipping details associated with your orders.
- Information you voluntarily provide when contacting us.
Purchase and transaction information
- Products ordered, order history, and transaction records.
- Payment confirmation, refund, and delivery information.
- Payment details handled by third-party payment processors.
We do not intend to collect or store full payment card numbers or security codes ourselves when payments are handled by a third-party processor.
Communications and social media information
- Messages, questions, reviews, and feedback you send us.
- Information you choose to share through our social media pages or direct messages.
- Your email address if you choose to receive promotional communications.
Technical information
If you visit our website, the website host or service providers may collect technical information, such as your IP address, browser type, device information, and website activity. The information collected depends on the website platform and the technologies enabled.
Please do not send payment card details, passwords, or other sensitive information through public comments or social media messages.
3. How We Collect Information
We may collect information when you:
- Place an order or request a product.
- Contact us by email or through a website contact form.
- Communicate with us through social media.
- Subscribe to product announcements or promotional emails.
- Request a refund, return, exchange, or customer support.
- Visit our website or interact with available website features.
We may also receive limited information from payment processors, shipping providers, website service providers, or other businesses that help us fulfill orders.
4. How We Use Your Information
CjasperCandlesLLC may use personal information to:
- Process and fulfill purchases.
- Arrange payment processing, shipping, and delivery.
- Respond to questions, complaints, and customer service requests.
- Manage returns, refunds, and exchanges.
- Send promotional emails about new scents, seasonal collections, special offers, and products when permitted by law.
- Maintain order records and business accounts.
- Protect against fraud, unauthorized transactions, and misuse of our services.
- Improve our products, website, and customer experience.
- Meet legal, tax, accounting, and regulatory obligations.
- Protect our customers, business, and legal rights.
We will not knowingly use personal information for unrelated purposes in a manner prohibited by applicable law.
5. Email Marketing and Promotional Messages
CjasperCandlesLLC may use email to share business updates, new product announcements, seasonal candle collections, promotions, and special offers.
You can opt out of marketing emails by using the unsubscribe link provided in the message or by contacting us directly.
We will honor applicable opt-out requirements and will not make you pay a fee or provide unnecessary personal information to unsubscribe.
Marketing emails will use accurate sender information and subject lines and include the required business mailing address and opt-out instructions.
Unsubscribing from marketing emails does not prevent us from sending necessary transactional messages, such as order confirmations, shipping updates, refund notices, or important customer service communications.
We do not knowingly add people to our promotional mailing list using deceptive methods. Where consent is required by law, we will obtain it before sending promotional messages.
6. Social Media and Public Communications
CjasperCandlesLLC may use social media platforms to advertise products, announce seasonal collections, respond to customer questions, and communicate with our community.
When you interact with our social media pages, the platform may collect information about your activity under its own privacy policy.
Information you post publicly, including comments, reviews, and product-related questions, may be visible to other users.
If you contact us through a private message, we may use the information you provide to respond to your inquiry, assist with an order, or address a customer service issue.
We do not control the independent privacy practices of social media platforms. We encourage you to review their privacy policies and account settings.
7. How We Share Personal Information
We may share personal information when reasonably necessary for legitimate business purposes, including:
Payment processors: To process payments, verify transactions, and handle refunds.
Shipping and delivery providers: To deliver orders and provide shipment updates.
Website and technology providers: To operate our website, maintain business systems, provide customer support, or protect against fraud.
Email service providers: To send customer service messages and promotional emails when applicable.
Professional advisers: To obtain accounting, legal, insurance, or other professional services.
Legal and safety purposes: To comply with applicable laws, respond to lawful requests, investigate suspected fraud, or protect our rights and the safety of others.
Business transfers: In connection with a potential or completed sale, merger, or transfer of our business, subject to applicable law.
We do not sell personal information for money. We will not share personal information for targeted advertising or other purposes that require a specific opt-out right without providing the disclosures and choices required by applicable law.
8. Cookies and Website Technologies
Depending on the features of our website and the services enabled, cookies or similar technologies may be used to operate website features, remember preferences, maintain shopping cart information, measure website traffic, or support marketing.
We have not assumed that any particular tracking technology is active. Actual practices depend on our website platform and the third-party services we choose to use.
You may be able to manage cookies through your browser or available website privacy settings. Where legally required, we will provide appropriate consent or opt-out mechanisms for non-essential tracking.
9. Data Security
We take reasonable steps to protect personal information from unauthorized access, disclosure, loss, misuse, or alteration.
Depending on the services used, safeguards may include account security measures, access restrictions, and the use of reputable payment and technology providers.
No online service or electronic storage system can be guaranteed completely secure. We cannot promise absolute security, but we will take reasonable steps to address security concerns and comply with applicable breach-notification requirements.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods may depend on the type of information, the nature of a transaction, customer service needs, fraud prevention, and applicable tax, accounting, or legal obligations.
When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it, subject to legal requirements and legitimate recordkeeping needs.
11. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Request a copy of certain information in a portable format.
- Withdraw consent where processing is based on consent.
- Opt out of certain sales, sharing, or targeted advertising practices where applicable.
- Appeal a decision concerning a privacy request where required by law.
- Opt out of promotional email communications.
Some rights are subject to exceptions, identity verification, and other legal requirements.
To exercise an applicable right, contact us using the contact details in Section 15. We will review and respond to eligible requests in accordance with applicable law.
12. Children's Privacy
Our website and services are not intended to knowingly collect personal information online from children under 13 without the parental consent required by law.
If we discover that we have collected personal information from a child in circumstances that violate applicable law, we will take reasonable steps to address the issue, including deletion when appropriate.
A parent or guardian who believes a child has provided personal information to us may contact us using the information below.
13. Third-Party Websites and Services
Our website, social media pages, or customer communications may contain links to third-party websites or services.
These third parties may have their own privacy policies and information-handling practices. CjasperCandlesLLC does not control the independent privacy practices of those services.
We encourage customers to review the applicable privacy policies before providing personal information to third parties.
14. Applicable Privacy Laws and Policy Updates
We aim to comply with applicable federal and state privacy, consumer protection, data security, and marketing laws.
Privacy rights and legal obligations may vary depending on where a customer lives, the nature of the information collected, the services used, and the size and activities of our business.
We may update this Privacy Policy to reflect changes in our business practices, website features, service providers, or legal requirements. Updated versions will be posted with a revised effective date.
If a change requires additional notice or consent under applicable law, we will provide it as required.
15. Contact CjasperCandlesLLC
For questions about this Privacy Policy, requests concerning your personal information, or privacy-related complaints, contact us using the following information:
Business Name: CjasperCandlesLLC
Privacy Contact Email: cjaspercandles@gmail.com
Business Mailing Address: 205 Darrel rd lagrange nc 28551
Website: www.cjaspercandlesllc.com
Please do not include passwords, full payment card numbers, or other unnecessary sensitive information in privacy requests.
We will make reasonable efforts to address your inquiry and respond within the time required by applicable law.
Thank you for supporting CjasperCandlesLLC. We appreciate your trust and are committed to treating your information with care and respect.
End of Privacy Policy
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